Today we are shipping Closot AI Agent — an AI teammate that lives inside your workspace and can take real action on your behalf. This is not a chatbot bolted onto the side of the product. The Agent understands your workspace structure, respects your permissions, follows your templates, and operates within the same boards, pages, and databases your team uses every day.
Tell it what you need in natural language. It does the rest.
What the Agent can do
The Closot AI Agent is capable across every surface in your workspace:
Create and edit pages. Ask it to draft a product spec, a meeting agenda, a design brief, or a knowledge base article. It follows your team's conventions and can pull structure from Marketplace templates.
Manage boards and tickets. The Agent creates, moves, assigns, and closes tickets on your kanban and sprint boards. It understands sprint cycles, can rebalance workloads across team members, and flags blocked items before your standup.
Triage incoming requests. When new tickets arrive through Closot Requests — whether from web forms, chat, or email — the Agent reads the content, applies labels, estimates priority, and routes to the right team. Triage rules are configurable and improve over time.
Generate reports and dashboards. Ask the Agent for a sprint retrospective summary, a weekly status report, or a burn-down analysis. It queries your linked databases, computes metrics, and produces formatted output ready to share.
Answer questions about your workspace. "What tickets are blocking the release?" "Who owns the API auth spec?" "When is the next design review?" The Agent uses universal search to find answers across pages, boards, wikis, and meeting notes.
The Agent lives in chat too
Closot AI Agent is not confined to the Closot interface. Through our native messaging integration, the Agent responds directly in your chat channels. Mention @Closot in any channel and ask it to create a ticket, check sprint progress, or summarize a page. It responds in-thread with the answer and a link back to Closot.
This is particularly powerful for teams that live in chat. A support engineer can type "@Closot create a P1 bug ticket: payment processing failing for enterprise accounts" in #eng-backend, and the Agent creates the ticket on the right board, labels it as a bug, sets priority to P1, and notifies the on-call engineer — all within seconds.
Permission model
The Agent operates under the same permission model as any team member. It can only access teamspaces, pages, and boards that the invoking user has access to. If a guest user asks the Agent about a restricted engineering wiki, the Agent cannot see it and will say so. Admin-level Agent actions — like creating automations or modifying teamspace settings — require the invoking user to have admin permissions.
This means there is no separate access control layer to manage. The Agent inherits your existing permission structure, including nested teamspace cascading.
Use cases by team
Engineering: Sprint management. The Agent manages the full sprint lifecycle. It creates sprint cycles, populates them with carried-over tickets, generates daily standup summaries, and produces retrospective reports. Engineering leads ask the Agent for sprint velocity trends and get a formatted dashboard response with linked data.
Product: Roadmap updates. Product managers ask the Agent to compile feature requests from the last quarter, group them by theme, and draft roadmap items. The Agent pulls from Closot Requests, meeting notes, and customer feedback databases to build a comprehensive view. It can also update the roadmap board directly — moving items between Now, Next, and Later columns.
Marketing: Calendar management. Marketing teams use the Agent to manage their content calendar. It creates tickets for each content piece, sets publish dates on the calendar view, and sends chat reminders when deadlines approach. Ask it "what content is scheduled for next week" and it responds with the full lineup, including status and owner for each piece.
Support: Ticket triage. Support teams configure the Agent to auto-triage incoming tickets from web forms and chat. The Agent reads the ticket, categorizes the issue, checks for similar resolved tickets in the wiki, and either suggests a resolution or routes to the appropriate specialist. Resolution time drops because the Agent front-loads context that would otherwise require manual research.
Marketplace agent workflow templates
The Closot Marketplace includes pre-built Agent workflow templates that encode common patterns: sprint standup automation, weekly status report generation, new employee onboarding sequences, customer feedback processing pipelines, and more. Install a template and the Agent starts executing that workflow in your workspace immediately. Customize triggers, outputs, and routing rules to match your team's conventions.
Automations and the Agent
The Agent works hand-in-hand with Closot's automations engine. Set up triggers — "when a ticket is labeled P0," "when a sprint ends," "when a form submission arrives" — and the Agent executes the defined action. This combines the flexibility of natural language with the reliability of rule-based automation. The Agent handles the nuanced work; automations handle the predictable work. Together, they eliminate most of the administrative overhead that keeps teams from focusing on real work.
Closot AI Agent is available today on all Team and Enterprise plans. It starts learning your workspace conventions from day one — the more your team uses Closot, the more effective the Agent becomes.